Our Service Standards set out the services you can expect from us and our commitment to customers. We are committed to providing you with excellent services, delivered in a range of ways which are convenient to your needs.
Our Customer Services Team is your first point of contact for any information or issues relating to your home. You can contact our Customer Services Team in a number of ways:
By email: firstname.lastname@example.org
Via our website: www.castlesandcoasts.co.uk
By telephone: 0800 085 1171
In person at one of our offices:
Workington: Stoneleigh, Park End Road
Carlisle: 3 Castle Street
Newcastle: 154 New Bridge Street
Whitehaven: Catherine Mill, Catherine Street
The Customer Services Team is available between 8.45am and 5pm, Monday to Friday. All of our offices are open during these times, with the exception of Whitehaven, which is open 9am - 1pm, Monday - Friday.
by emailing us your feedback: email@example.com,
by telephone: 0800 085 1171
or by writing to us:
Customer Services, 3 Castle Street, Carlisle, CA3 8SY