Customer Service Standards
Our Service Standards set out the services you can expect from us and our commitment to customers
Castles & Coasts Housing Association (CCHA) was created in July 2017 as a result of merging Two Castles (TCHA) and Derwent and Solway (D&S) Housing Associations. We employ nearly 200 staff, and own and manage more than 7,000 properties in rural and urban communities across the North of England, with around 75% located in Cumbria.
In this section you will find out more about who we are, what we do, our team, how you can join our team, how you can get involved and our commitment to you.