Rent and Income

Key Objective: Financial Viability – to be a financially viable, well run organisation.

100% +

Rent collected during 2018/19

16%

Rent arrears reduced during 2018/19

50%

Increase in number of tenants paying rent by direct debit

Rent and Income

The Income Team provides residents with a variety of convenient ways to pay their rent. The team also offers residents advice and guidance to support them to pay their rent. The Income Team provides a Money Advice and Financial Inclusion Service, which can help residents resolve the issues that they may face with their rent payments, which can help to sustain their tenancy.

 

Aims and future developments

  • Continue to reduce rent arrears
  • Continue to improve the ways residents can pay their rent and service charge
  • Improve the format and content of documents sent to residents from the Income Team

 

Support Available

We have a dedicated Money Advice and Financial Inclusion Service.  If you have any difficulty paying your rent, please contact us immediately. We can assist you to put plans in place to get back on track.  If you would like a confidential chat, or would like to make an appointment, please contact us on 01228 635492.

Service Standards

In line with our Customer Service Standards, CCHA aims to:

  • Provide you with a variety of convenient ways to pay your rent
  • Provide you with a balance on your rent account over the phone via our Customer Services Team, further to you providing answers to security questions
  • Correct any account errors within five working days
  • Offer you advice and guidance to support you to pay your rent
  • Provide you with at least one month’s notice of any rent or service charge increase
  • Send you an annual rent account statement.

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