Head of Customer Service & Engagement

  • closing date 1st September 2019
  • Based in Carlisle, Newcastle or Workington
  • £57,520 + benefits package

Job Description

36.25 hours per week

If you are looking for an exciting new role, we have a great opportunity to join the team at Castles & Coasts Housing Association (CCHA). As part of our business growth, and commitment to first class customer services, we have created the brand new role of Head of Customer Service & Engagement.

CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs.

We are looking for an exceptional individual who is genuinely passionate about delivering high quality services to our customers.

As Head of Customer Service & Engagement (HOCSE) you will have a successful track record of leading and managing customer facing services at a senior level.

As the HOCSE you will be responsible for providing leadership and direction to our Customer Teams, namely the Customer Services and Customer Experience Teams. You will be responsible for ensuring that we have the most effective processes in place to deliver outstanding services with excellent outcomes for our customers.  You will be dynamic, driven, results focussed and will have a track record of designing and implementing high quality services to customers using a range of channels.

This role will form part of our Senior Leadership Team, you will act as a role model by embodying our values to shape our culture and guide your teams to achieve our strategic objectives. The successful candidate will have a thorough understanding of change management and continuous improvement.

If you are looking to make a real difference, whilst working in one of the most beautiful parts of the country, then download the Recruitment Pack below.   

CVs and supporting statements must be emailed (stating the post title) to: recruitment@castlesandcoasts.co.uk

Closing date for applications: Sunday 1st September 2019

Interviews to be held: Wednesday 18th September 2019 (Stage 1) and Friday 27th September 2019 (Stage 2)



Apply for Head of Customer Service & Engagement

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The declaration form can be downloaded from the documents below.