Manage your tenancy
Your feedback is extremely important to us, please visit our Customer Feedback page if you would like to provide us with some.
Please report any emergency repairs by phone and not by email!
Castles & Coasts Housing Association provides an emergency call out service which deals with emergency repairs outside normal working hours.
Emergency Call Contact Details use our 0800 085 1171 (free from landlines) and select the option for out of hours (option 1). This will redirect you to our emergency out of hours service
Alternative numbers are also available using the direct out of hours number 0151 343 2978
Emergency and Out Of Hours Repairs must not be put through our online Repairs Reporting Service.
Please contact Customer Services on:
0800 085 1171 (free from landlines and mobiles)
Alternatively you may contact the Customer Services team:
By email - firstname.lastname@example.org
For assistance on any of the following:
First time reporting of day to day repairs (including repairs to hot water and heating systems) or defects to properties under 12 months old. Note if you are a leaseholder then this only applies for first time reporting of general maintenance repairs covered under your service charge.