Anti-Social Behaviour

Anti-Social Behaviour

The UK government definition of Anti-Social Behaviour (ASB) is;

(a) conduct that has caused, or is likely to cause, harassment, alarm or distress to any person,

(b) conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises

(c) conduct capable of causing housing-related nuisance or annoyance to any person.

Examples of ASB include, but are not limited to;

  • Violence or threats of violence

  • Verbal abuse

  • Hate Crime and harassment

  • Domestic Abuse

  • Possession, selling or cultivating illegal drugs

  • Noise nuisance

  • Damage to property

  • Nuisance from vehicles

  • Criminal activity at a CCHA property

We believe everybody has a right to enjoy their home, live safely and peacefully. We are committed to working with communities to tackle ASB and neighbour nuisance.

Report the Problem

If you are experiencing any ASB in your home or local neighbourhood please report the problem to us as soon as possible using the following methods:

  • Call the emergency services on 999 if you, or anyone in your neighbourhood, is in immediate danger
  • If it’s a non-emergency, report to the police by calling 101
  • Complete the following ASB reporting form.

Your completed form will be received by our ASB hub for further review within one working day. You will be allocated a named Lettings and Neighbourhood Officer, who will work with you to resolve the issues in the following five working days. We will discuss with you how the investigation will be carried out, and discuss how you can help us gather the necessary evidence to progress the complaint. This will involve you keeping a record/diary, however, there are many ways to record a diary depending on which way will suit your needs. We aim to resolve ASB cases quickly, but this can be complex and sometimes a lengthy process, and therefore it is difficult to give specific timelines to deal with cases.

Hate crime is any incident or criminal offence which is perceived by the victim or any other person, to be motivated by hostility or prejudice based on a person's race or perceived race; religion or perceived religion; sexual orientation or perceived sexual orientation; disability or perceived disability and any crime motivated by hostility or prejudice against a person who is transgender or perceived to be transgender. (The Association of Chief Police Officers and Crown Prosecution Service 2017 –

  • “Anything which individuals, institutions or processes do or fail to do, which directly or indirectly, harms children or damages their prospects of safe & healthy development into adulthood”: NSPCC.
  • “The violation of an individuals human & civil rights by any other person or persons”
  • Abuse may be via an act of commission or omission.

Safeguarding is a term used to refer to the act of protecting children, adults and any vulnerable person at risk from abuse or neglect. We must bear in mind that we must protect from harm or damage with an appropriate measure.  Safeguarding refers to both children and adults.

Safeguarding children is defined in Working together to safeguard children as:

  • protecting children from maltreatment
  • preventing impairment of children’s health or development
  • ensuring that children are growing up in circumstances consistent with the provision of safe and effective care
  • taking action to enable all children to have the best outcome

A vulnerable adult is taken from the Department of Health guidance ‘No Secrets’ issued in 2000. A vulnerable adult is any person aged 18 or above: 
‘Who is, or may be in need of Community Care Services by reason of mental or other disability, age or illness; and is or may be unable to take care of him or herself, or unable to protect him or herself from significant harm or exploitation.’

An abuse is a violation of an individual’s human and civil rights by any other person or persons. Abuse includes physical, sexual, psychological and financial abuse, material neglect and acts of omission, and institutional and discriminatory abuse.

The UK government’s definition of domestic abuse is “any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. The abuse can encompass, but is not limited to psychological, physical, sexual, financial, emotional.” Further information can be found at

National domestic violence helpline - 0808 2000 247. The freephone 24 hour national domestic violence helpline, run in partnership between Women's Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. The helpline is staffed 24 hours a day by fully trained female workers and volunteers. All calls are completely confidential. The service offers translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing.

Men’s advice line - 0808 801 0327, Mon-Fri 9am-5pm. A freephone confidential helpline for men experiencing domestic violence from a partner or ex-partner, or from other family members.

ASB Reporting Form

Personal Details
Perpetrator Details
What has Happened?