Castles & Coasts Housing Association (CCHA) aims to provide an excellent repairs service to our residents in compliance with our legal obligations and the tenancy agreements we hold with our residents.
Information on our commitment to repairs is covered in our Service Standards.
Where damage or neglect has occurred, and this has led us to carry out a repair, we will charge the resident for this repair to be carried out. This is known as a rechargeable repair. Further information about this type of repair can be found in our Rechargeable Repairs Policy.
Any requests for an emergency repair that is not a genuine emergency, or is required as a result of accidental or deliberate damage may be chargeable. If safe to do so, you must remain in the property to provide access for the Contractor.