Report a Repair
To Report a repair please contact Castles & Coasts customer
services team 0800 085 1171 or login to the portal to report a repair.
The easiest ways to report a repair are by using residents portal, or by contacting by phone.
Information on our commitment to repairs is covered in our service standards.
The following would be classed as emergency repair items:
Any requests for an emergency repair that is not a genuine emergency, or as a result of accidental or deliberate damage may be chargeable. If safe to do so, you must remain in the property to provide access for the Contractor.
If you smell gas, contact the National Grid Emergency Service on 0800 111 999 and follow their guidance.