We have a range of opportunities available for residents who would like to be involved in shaping our services with us. You can take part in one of our Resident Feedback Groups, or you can register your interest to become a member of our Residents’ Scrutiny Panel if a position becomes available.
Residents' Scrutiny Panel
A Residents’ Scrutiny Panel has been established. Members of the panel meet quarterly and will lead specific work streams to look at particular areas of service, and make recommendations as to how we can improve this service.
Resident Feedback Groups
Resident Feedback Groups are one-off ‘task & finish’ groups to look at a particular service area, policy or contract.
They provide residents with an opportunity to provide their feedback and suggestions about the specific subject.
Residents can take part in these groups;
- in person
- over the phone
- by providing us with feedback before a group by email, or in writing
We will hold approximately six feedback groups a year, each one will have a specific focus on a particular service area, these include;
- Repairs & Maintenance
- Grounds Maintenance
- Communal Cleaning
- Customer Services
- Contract Procurement
- Income Collection
If you are interested in taking part, please let us know if you are interested in a particular area of our business. If you do not have a preference and are willing to take part in any of these groups, please also let us know.
If we have failed to meet your expectations, please tell us. We want to hear from you. As a customer of CCHA, you have the right to make a complaint if you feel we haven’t met your expectations or have failed to deliver one of our Customer Service Standards. We are dedicated to resolving any issues quickly, fairly and transparently, and to ensuring customers are kept up to date at each stage.
How can I make a complaint?
You can make a complaint using the contact details below or by using the form at the bottom of this page.
For further information about our complaints process, please refer to our Customer Feedback Policy below.