Customer Services

Key Objective: Customer - to deliver high quality services to residents and prospective residents

Over the last year, we have seen an increase in digital enquiries, where residents and customers have visited our website and used ‘Get in Touch’ form to send an enquiry, or to let us know about a non-urgent repair.  This can be found on the 'Contact Us' page on this website.

We have received over 12,000 enquires made via by email and via our website.

In addition to this, we have seen more and more residents signing up to our easy to use Residents’ Portal. The portal is available 24 hours a day and provides you with key information including:

  • Information about your tenancy or lease
  • Where you can pay your rent and service charges
  • How to report a non-urgent repair
  • How to update your contact details