Key Objective: Customer - to deliver high quality services to residents and prospective residents.
Target: 28 Days
Our Housing Teams, Lettings & Neighbourhoods (L&N) Team and Sheltered & Supported (S&S) Team are responsible for letting properties.
The Housing Teams have implemented many new ways of working during 2018/19. To respond to the needs of our residents, CCHA has implemented an Any Day Lettings Policy and we have achieved another year with 100% satisfaction from residents for our lettings process.
The Housing Teams also concentrate on the needs of the local communities, tackling the housing crisis, improving services within our communities, and using our strength and efficiency to meet housing service needs.
To ensure that CCHA provides an excellent service and value for money to residents, as well as meeting all regulatory and legal requirements, the teams have also completed and contributed to the following projects this year:
The Housing Teams are excited about the future of operating in an ever changing market, whilst attracting new customers, meeting the needs of current customers and offering suitable affordable housing.
In line with our Customer Service Standards CCHA aims to: