Repairs & Maintenance
Key Objective: Customer - to deliver high quality services to residents and prospective residents
We have had some isolated issues in some areas of service delivery and we have plans in place to ensure performance improves. This will improve the overall service level provided to customers.
Properties and estates that are not maintained by CCS continue to be provided with a dedicated service by our partner contractors. To ensure that we maintain the same high standards for all of our residents, regardless of their location, we are working closely with our contractors to ensure that they are committed to working to the same Customer Service Standards as CCS. Our contractors performance has supported CCHA achieve the results above during 2018/19.
In line with our Customer Service Standards, CCHA aims to: