Please note: our offices will be closed for the Christmas period from 12 noon on Tuesday 24th December 2019, until 8:45am on Thursday 2nd January 2020.
Please note: our repairs service will be limited to emergency repairs only over the Christmas period whilst our offices are closed. If you have an emergency repair during this period, please call: 0800 085 1171. Our normal repairs service will resume on 2nd January.
What is an emergency repair?
An emergency repair is where action is required to remove a danger to a property, its occupants or visitors. The following are classed as emergency repairs:
• Total loss of electric power (not a general failure)
• Total loss of water supply (not a general failure)
• Total or partial loss of heating
• Blocked or leaking foul drain or soil stack
If you have a gas leak or can smell fumes, call: National Gas Emergency Service on 0800 111 999
• Do not - turn off pilot lights on boilers and water heaters unless you are going away. Even a pilot light gives off a little warmth which helps prevent freezing.
• Do not - allow drips from overflow pipes or taps. Drips and waste water may freeze in cold weather. Replacing a tap washer is a simple DIY job, but if you are unable to do this report it immediately to Customer Services. All taps should be ran and toilets flushed regularly.
Do you know where your stop tap is?
Every home has a stop tap which operates the main water flow into the house from the mains supply. This is usually located under the kitchen sink - it is important that you know where this is, and that it is in working order. In an emergency, the stop tap is used to stop the flow of water entering the property and causing damage.
If you are caught out with frozen pipes, turn on taps and thaw pipes out slowly with moderate heat from a hairdryer, or by placing a warm water bottle on the pipe. Do not apply a naked flame to the pipe. If this does not unfreeze pipes, please call 0800 085 1171.