During the current COVID-19 (Coronavirus) pandemic, Castles & Coasts Housing Association (CCHA) is following Government guidance. As a result, we have had to make temporary amendments to some of the services we offer. We would like to assure you that the health, safety and wellbeing of our residents, staff and contractors is our upmost priority, and we are prioritising critical services which keep our residents, and their homes, safe.
During this interim period, we are suspending all non-emergency repairs and will be carrying out emergency repairs only. Please be assured that CCHA will resume the completion of non-emergency repairs, as soon as we are able to do so.
In order to support us to continue delivering these critical services, we ask that if we carry out an emergency repair or gas service to your home, you respect social distancing guidance and we will do the same. This means staying at a distance of at least 2 metres (6 foot) from our contractors and letting us know if you, or a member of your household, are displaying any of the symptoms below:
• A new and continuous cough
• A high temperature, or you feel as though you may have a fever
• Or, a member of your household has been in contact with someone who has been diagnosed with COVID-19 in the last 14 days
For a comprehensive list of the repairs that are categorised as emergency repairs, please click here. To report an emergency repair, please contact us on 0800 085 1171.
In addition to carrying out emergency repairs, we are prioritising gas servicing. It is important that if you have a gas servicing appointment arranged, and members of your household do not have any of the symptoms listed above, that you allow the appointment to continue. However, please ensure that the above social distancing measures are followed throughout the appointment.