Head of Business Improvement

Head of Business Improvement, based in Carlisle, Newcastle Upon Tyne or Workington

£65k + pension and benefits

Thank you for your interest in the Head of Business Improvement (HBI) position with Castles & Coasts Housing Association (CCHA) Limited.

We are looking for someone to head up a brand-new team within the Association, leading on business improvement and innovation, with a focus on service improvement for customers. Within this team will sit professionals responsible for project management, procurement, business intelligence and IT services.

We want an advocate for change, a natural networker with a curiosity about the whole organisation, able to develop strong situational awareness of the key themes within the business. You will need to show well-developed leadership skills and be able to inspire and motivate others towards change.

You will be a confident, independent and effective decision maker, with a positive, dynamic approach. You will have experience of looking beyond your own role and specialisms, to identify ways to contribute to the wider strategic direction of the Association and a proven track record of change which delivers substantial efficiencies, both financially and for our customers.

As well as providing an excellent career opportunity, this role gives you the chance to live in one of the most beautiful parts of the UK; with three National Parks, the Scottish Borders and the glorious North West and North East coasts on our doorstep.

CCHA was formed in 2017, following the merger of two housing associations based across the North of England. Both were well established, thriving businesses and CCHA is continuing to build on a legacy of providing quality services and a people focused culture.

If you like what you read, and you would like the opportunity to join the CCHA team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply and are successful, you will be rewarded on all levels - a great place to work, a great place to live and a great team of people to work with.

Closing date: Wednesday 25th March

First stage interview: Thursday 16th April (Carlisle)

Final stage selection: Friday 24th April (Carlisle)

For further information and details of how to apply please visit: 



Jim Allcroft at Dixon Walter on jim@dixonwalter.co.uk, 07388 642 631

Diversity is valued at both Dixon Walter and CCHA and we welcome applications from all sections of the community.