Aids and adaptations

We are committed to meeting the needs of our residents to support where practicable, independent living in their homes with privacy and dignity for as long as possible.

By providing this service, we always consider how suitable the overall accommodation is in relation to the individual, along with the nature of the particular home in order to maintain the value of the property/asset to the association.

Applications can be received from Occupational Therapists, GPs or directly from a customer or their appointed representative, in writing.

Our Adaptations Team will assess the application on an individual basis in relation to the tenancy, and property in question, to allow us to deliver a high-quality service to our residents. Each application is then categorised into either a minor or major adaptation request. These are outlined below, and there are more details within our Aids and Adaptations Policy.

Minor adaptations

Minor adaptations are generally discreet and not a fundamental change to the building fabric or structure. Examples include the fitting of:

- grab rails

- lever taps

- handrails

These adaptation applications, if agreed, are funded by CCHA and will usually be raised as a 21-day timescale job and carried out by a local CCHA partner contractor, by appointment.

Major adaptations

Major adaptations are more significant. They affect the nature of the property and need design and specification by a qualified assessor or Occupational Therapist. Examples include:

- level access showers

- ramps

- stairlifts

- wet rooms

These works are usually funded by a Disability Funding Grant (DFG) administered by the Local Authority.

All applications for major adaptations must be supported by an Occupational Therapist Referral which determines whether or not the adaptation is needed and appropriate.

All referrals, once received by CCHA, are fully assessed (type of property, suitability for adaptation, tenancy history and alternative accommodation options), and if agreed, will be forwarded to the Local Authority who will generally arrange and supervise the works.

All enquiries and referrals should be made to either adaps@castlesandcoasts.co.uk or by completing this form.

CCHA will not normally consider any major adaptation applications where:

- the occupancy is temporary in nature

- the resident has moved into the property in the knowledge that it is unsuitable for their needs

- loft extensions

- through floor lifts

- scooter stores

- additional or specific parking facilities

This list is not exhaustive and each application will be considered on an individual basis.