We appreciate that residents want to make the property they rent, their home. We understand that you may want to make some alterations to your property. However, you mustn't carry out any improvements or alterations to your home without getting prior written consent from us.
Examples of improvements and alterations that you may wish to make to your home include:
Making improvements to your home is subject to you having first obtained our written consent, and all of the other necessary approvals, such as planning permission or building regulation approval. You'll need to provide these for us at your own cost. We will not unreasonably withhold our consent, though we will make it conditional on the work being carried out to an acceptable standard.
We understand that some residents prefer to complete their own basic repairs, for example tightening a door handle. It is OK to do this as long as the following guidelines are followed.
Rules for alterations and simple repairs
These simple rules need to be followed to complete alterations or repairs:
If we give you permission to install laminate flooring (whether in a flat or a house), you are agreeing to take it up (at our request), or allow us to take it up, if we need to do so to inspect or carry out work to your home. If we take it up, we will not be responsible for refitting it, making good or replacing it.
We are committed to meeting the needs of our residents to support where practicable, independent living in their homes with privacy and dignity for as long as possible.
By providing this service, we always consider how suitable the overall accommodation is in relation to the individual, along with the nature of the particular home in order to maintain the value of the property/asset to the association.
To find out more, including details of how to apply, please visit our aids and adaptations page.
Let’s protect what makes your place a home.
We have teamed up with Royal & Sun Alliance (RSA) insurance company to provide low-cost contents insurance specifically for our residents.
You have a home full of things that you need and love – clothes, TV, kitchen appliances, keepsakes, furniture, and gadgets. Surely, if stuff’s worth owning, then it’s worth protecting.
As your landlord, we insure the building and anything we provide, but we don’t cover your home’s contents and belongings. Ask yourself, would you need help with the cost of putting things right after a kitchen fire, a washing machine flood, or a break in? It could get pretty pricey. But don’t worry – tenants contents insurance financially protects your home’s contents.
It’s good to know you're choosing contents insurance that’s been given our thumbs-up. We’ve worked with our insurance provider, RSA, to make sure the cover, price, and service could be suited to your needs. Over 25,000 tenants just like you have chosen them for their tenants contents insurance*.
* Number of customers with an active tenants contents insurance policy – April 2023.
**Prices shown are for £4,000 of contents insurance cover based on postcode area, and include a transaction fee. They exclude accidental damage and optional covers. The price you pay will depend on your individual circumstances, postcode and cover chosen. RSA price data June 2023.
* Number of customers with active tenants contents insurance policy – April 2023.
RSA will be there for you if you ever need to make a claim, and will put things right as quickly as they can.
In the last three years, RSA has paid more than 3,700 claims with a value of £2.5million.***
*** RSA claims data January 2020 – December 2022
If tenants contents insurance sounds like a good idea, you can find out more and apply today.
We know that submitting a claim for home contents insurance can feel stressful.
To help the process you can now access an online claims portal provided by the insurer. You can use the portal to submit a claim and track its process, all in one place.
You can find the claims portal here.
Flooding affects many parts of the UK. There are lots of things you can do to prepare for a flood if you live in an affected area.
We have created this new video on what to do in the event of a flood. It gives general information about how residents can protect themselves in the case of a flood. We have also created a simple lleaflet, which you can find below.
If you live in a CCHA property, which has previously flooded, we will already have met you to discuss your individual Evacuation Plans.
We also recommend, if you live in an area prone to flooding, that you sign up to the Environment Agency Flood Warnings System, which is a free service. Call: 0345 988 1188 or visit their website using the link below.
The safety of residents is a key priority for Castles & Coasts Housing Association (CCHA) and you might have seen in the media that there’s been a notable increase in fires relating to lithium batteries this year, and some have sadly been fatal.
Why do we use lithium-ion batteries?
Lithium-ion batteries are widely used in anything from small items like mobile phones and laptops to larger items such as electric bikes, e-scooters, electric vehicles (EVs) and mobility scooters. This is because these batteries can store a very large amount of energy in a very small space.
Why are they a fire risk?
These types of battery become a fire risk when they’re over-charged, short-circuited or damaged, so it’s really important to charge them safely.
We’ve put these tips together to help.
Tips to safely charge your lithium-ion batteries
In the event of a lithium battery fire, do NOT try to extinguish the fire.
Get out. Stay out. Call 999.
If you have any queries at all about this letter, please contact our Health and Safety Team on 0800 085 1171 or by emailing cs@castlesandcoasts.co.uk
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