Paying your rent

Alternative ways of paying rent

Paying your rent

We would like to assure you that the health and wellbeing of our residents and staff is Castles & Coasts (CCHA) first priority, in addition to continuing to provide critical services. We have received a number of queries from residents asking for alternative ways to pay their rent rather than visiting PayPoint outlets or Post Offices, please see below for alternative ways to pay:

• Use the Allpay secure online website at using your 19-digit Payment Reference Number (PRN)
• Call our 24-hour automated telephone line by dialling 0330 0416497 using your 19-digit PRN
• Mobile App- the Allpay App is available on both Apple and Android devices, use your 19-digit PRN
• Online Residents’ Portal- make payments anytime day or night using your debit card by signing up to our Residents’ Portal - select the link below
• Bank Transfer/Standing order- send your payment to Account No: 90866105 and Sort Code: 20-18-62, quote your Tenancy Reference number as the payment reference
• Set up a Direct Debit by contacting the Income Team

If your ability to make rent payments has been affected in anyway by Coronavirus (COVID-19) please get in touch with the Income Team on 0800 085 1171. We can offer advice including what benefits you could claim to try and ease any impact on your finances.