If you smell gas, contact the National Grid Emergency Service on 0800 111 999 and follow their guidance.
The following would be classed as emergency repair items:
Any requests for an emergency repair that is not a genuine emergency, or as a result of accidental or deliberate damage may be chargeable. If safe to do so, you must remain in the property to provide access for the Contractor.
Castles and Coasts has customer service offices located in the North East and North West of England as our main points of contact for residents.
154 New Bridge Street
Newcastle upon Tyne
T: 0191 261 4774
F: 0191 261 9692
8.45 am to 5.00 pm
3 Castle Street, Carlisle
Cumbria, CA3 8SY
T: 01228 547463
F: 01228 597822
8.45 am to 5.00 pmGet Directions
Catherine Mill, Catherine Street
Whitehaven CA28 7QT
T: 01946 591848
F: 01946 591880
9.00 am to 1.00pmGet Directions
Stoneleigh, Park End Road
8:45 am to 5.00 pmGet Directions
Please report any emergency repairs by phone and not by email!
Castles & Coasts Housing Association provides an emergency call out service which deals with emergency repairs outside normal working hours.
Emergency Call Contact Details use our 0800 085 1171 (free from landlines) and select the option for out of hours (option 1). This will redirect you to our emergency out of hours service
Alternative numbers are also available using the direct out of hours number 0151 343 2978
Emergency and Out Of Hours Repairs must not be put through our online Repairs Reporting Service.
Please contact Customer Services on:
0800 085 1171 (free from landlines and mobiles)
Alternatively you may contact the Customer Services team:
By email - email@example.com
For assistance on any of the following:
First time reporting of day to day repairs (including repairs to hot water and heating systems) or defects to properties under 12 months old. Note if you are a leaseholder then this only applies for first time reporting of general maintenance repairs covered under your service charge.