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Castles & Coasts Housing Association

Our Mission: "Providing affordable homes and sustainable communities with pride, passion, principles and partnership"

Corporate Strategy 2022-27

We are proud to launch our Corporate Strategy for 2022-27.

Corporate Strategy 2022-27

Thank you to our residents for their ongoing patience, during the COVID-19 pandemic

The health, safety and wellbeing of our residents, staff and contractors continues to be of upmost importance to Castles & Coasts Housing Association.

We continue to recover from the impact that COVID-19 is having on the services we deliver. This particularly relates to the availability of contractors, supplies and materials.

As a result, we would like to thank all of our residents for their patience, whilst we work through the impact that COVID-19 is having on service delivery.

We would like to provide our residents with the assurance that we continue to aim to provide them with the best possible services.

Residents' Charter

Our Residents' Charter sets out our service commitments to residents. It combines our previous Customer Service Standards with our adoption of the National Housing Federation's 'Together with Tenants' initiative, which aims to strengthen the relationship between residents and housing associations.

The Residents' Charter has been developed in partnership with CCHA residents. Each year, our Residents' Scrutiny Panel will measure how we are performing against the commitments within the charter. The results of this annual review will then be published to all residents.  

Residents' Charter

CCHA Modern Slavery Statement

CCHA Modern Slavery Statement

Latest Updates

Homes for Ukraine

Castles and Coasts has recently been contacted by residents asking for information in respect of the Government's 'Homes for Ukraine' Scheme.

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Equality, Diversity & Inclusion

We are really pleased to share with you our new Equality, Diversity & Inclusion Strategy

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Residents' Voice Report

We are delighted to share our second Residents' Voice Report.  

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Annual Report 2020/21

This report has been developed to provide you with an overview of performance and achievements between April 2020 and March 2021.

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Residents' Portal

CCHA's Residents' Portal

Residents' Portal

Rechargeable Repairs

Our policy and what this means for residents

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Development - New Homes

Castles and Coasts Housing Association is committed to the delivery of more than 600 homes across Cumbria and the North East over the next 5 years

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Changes have been made to Cumbria Choice

We wish to provide our customers and applicants with an overview of the changes to the Cumbria Choice Policy that were made on the 27th of April 2022

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Find a Home

Information about the homes we have available and how to apply

View Homes

Your Home

Guidance and information to help you manage your tenancy

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Make a Payment

Information about how to make a payment

Make a Payment

Report a Repair

How to report a repair

Report a Repair

Tenancy & Useful Information

Information about your tenancy

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Anti-Social Behaviour (ASB)

Information on ASB, who to report it to and how you can report it to us

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