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Castles & Coasts Housing Association

 

Providing affordable homes and sustainable communities with pride, passion, principles and partnership.

 

Latest news

Customer details: help us to help you

As part of a wider project, we’ll be phoning some residents over the coming weeks to check that our records are up to date. 

Click here for full details

Get set for winter: keeping yourself healthy

This page is full of tips to help you stay healthy and warm when the weather is colder or more extreme.

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Resident Involvement Vacancies

We're looking for volunteers to join our Resident Scrutiny Panel - we'd love to hear from you if you're interested. 

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Cost of Living Support

We know that the cost of living is difficult to keep up with at this time. We can help with a range of support. 

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Equality, Diversity & Inclusion

We are really pleased to share with you our Equality, Diversity & Inclusion Strategy.

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Planned Works 2023/24

Would you like to know more about the planned works we're aiming to carry out between April 2023 to March 2024? These works include replacement bathrooms, boiler replacements, doors, kitchens, roof replacements and window replacements.

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Website Accessibility

We've designed this website to be inclusive and accessible for everyone. Click 'Find out more' for details.

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Community Fund

We are now inviting applications for funding from our Community Fund, which is delivered in partnership with Cumbria Community Foundation. 

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Customer Service & Engagement Strategy

Our Customer Service & Engagement Strategy (CS&ES) 2022-27 sets out how we will deliver our Customer Aims and Objectives over the next 5 years.

Residents' Voice Report

We are delighted to publish our latest Annual Report for Residents.

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Homes for Ukraine

Castles and Coasts has recently been contacted by residents asking for information in respect of the Government's 'Homes for Ukraine' Scheme.

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Residents' Portal

Click to go to our interactive web service, where you can view your own tenancy or housing application details online 24 hours a day, 7 days a week.

Residents' Portal

Development - New Homes

We are committed to the delivery of more than 600 homes across Cumbria and the North East over the next 5 years. Click to find out more.

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Find a Home

Information about the homes we have available and how to apply

View Homes

Your Home

Guidance and information to help you manage your tenancy

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Make a Payment

Information about how to make a payment

Make a Payment

Report a Repair

How to report a repair

Report a Repair

Tenancy & Useful Information

Information about your tenancy

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Anti-Social Behaviour (ASB)

Information on ASB, who to report it to and how you can report it to us

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Corporate Strategy 2022/27

We are proud to launch our Corporate Strategy for 2022-27.

Corporate Strategy 2022-27

Annual Report 2021/22

We are proud to publish our Annual Report 2021-22.

Annual Report for Residents 2021 - 22

Residents' Charter

Our Residents' Charter sets out our service commitments to residents.

Residents' Charter

Modern Slavery Statement

This Statement sets out the steps the organisation has taken to ensure that slavery or human trafficking is not taking place in its business or supply chain.

Modern Slavery Statement

Latest Updates

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