Castles & Coasts Housing Association

Our Mission: "Providing affordable homes and sustainable communities with pride, passion, principles and partnership"

Corporate Strategy 2022-27

We are proud to launch our Corporate Strategy for 2022-27.

Thank you to our residents for their ongoing patience, during the COVID-19 pandemic

The health, safety and wellbeing of our residents, staff and contractors continues to be of upmost importance to Castles & Coasts Housing Association.

We continue to recover from the impact that COVID-19 is having on the services we deliver. This particularly relates to the availability of contractors, supplies and materials.

As a result, we would like to thank all of our residents for their patience, whilst we work through the impact that COVID-19 is having on service delivery.

We would like to provide our residents with the assurance that we continue to aim to provide them with the best possible services.

Residents' Charter

Our Residents' Charter sets out our service commitments to residents. It combines our previous Customer Service Standards with our adoption of the National Housing Federation's 'Together with Tenants' initiative, which aims to strengthen the relationship between residents and housing associations.

The Residents' Charter has been developed in partnership with CCHA residents. Each year, our Residents' Scrutiny Panel will measure how we are performing against the commitments within the charter. The results of this annual review will then be published to all residents.  

CCHA Modern Slavery Statement

Find a Home

Information about the homes we have available and how to apply

Your Home

Guidance and information to help you manage your tenancy

Make a Payment

Information about how to make a payment

Report a Repair

How to report a repair

Tenancy & Useful Information

Information about your tenancy

Anti-Social Behaviour (ASB)

Information on ASB, who to report it to and how you can report it to us