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FAQ & Support

Castles & Coasts Housing Association

Our Mission: "Providing affordable homes and sustainable communities with pride, passion, principles and partnership"

Coronavirus

The health and wellbeing of our residents and staff is of the upmost importance to Castles & Coasts Housing Association (CCHA).

CCHA is following advice from the Government in relation to COVID-19 (Coronavirus).

In order to limit and restrict physical contact (social distancing) we are temporarily closing our offices for face to face enquiries.

To access our services, please call our Customer Services Team on 0800 085 1171 or email us at cs@castlesandcoasts.co.uk and we will be happy to deal with your enquiry.

Please also continue to visit this website or our Facebook page for regular updates.

Thank you for your support.

Latest Updates

CCHA supports a campaign to tackle modern day slavery

25th February 2021

A campaign has been launched by charity Crimestoppers in partnership with Cumbria’s Crime Commissioner, Peter McCall, and Cumbria Police, to raise awareness of the many forms modern slavery...

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‘Fantastic four’ appointed to housing board

18th February 2021

Castles & Coasts Housing Association (CCHA) has strengthened its board with four new appointments.

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Be alert to vaccine fraud

18th January 2021

Be alert to vaccine fraud

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More news and updates are available in our News section.

News

We are recruiting!

Join the team.

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Annual Report 2019/20

This report has been developed to provide you with an overview of performance and achievements between April 2019 and March 2020.

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Residents' Portal

CCHA's Residents' Portal

Residents' Portal

Rechargeable Repairs

Our policy and what this means for residents

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Find a Home

Information about the homes we have available and how to apply

View Homes

Your Home

Guidance and information to help you manage your tenancy

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Make a Payment

Information about how to make a payment

Make a Payment

Report a Repair

How to report a repair

Report a Repair

Tenancy & Useful Information

Information about your tenancy

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Anti-Social Behaviour (ASB)

Information on ASB, who to report it to and how you can report it to us

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