We collect feedback from residents living in Low Cost Rental Accommodation (LCRA).

Residents may be contacted by text message, email or telephone and invited to complete a short survey about their experiences of our services.

The feedback we receive helps us understand what we're doing well and where we need to improve.

You can view our questionnaire and summary of our survey approach below.

We use the feedback we receive throughout the year to help improve our services.

Each year, our results are submitted to the Regulator of Social Housing and published alongside results from other housing providers.

The feedback you share helps us make improvements, track our progress and understand the issues that matter most to our tenants.