Our team

Laura has responsibility for our Information Technology, Data, GDPR and Procurement activities, and is a member if our Senior Leadership Team. 

Laura brings to the role a breadth of experience in IT and the effective utilisation of data, having worked in both private and public sectors. 

She has a keen interest in the use of AI and associated technologies to streamline processes and build customer experience. She is a passionate advocate against digital poverty and believes no-one should be left behind as we advance in this digital age.

Anna is a member of CCHA’s Senior Leadership team and is responsible CCHA’s Lettings and Neighbourhoods, Independent Living and Home Ownership Teams.

She holds accountability for the management and performance of our portfolio of over 7,000 housing units, as well as commercial premises, ensuring that the most effective processes are in place to let and manage our properties, tenancies and leases in line with regulatory standards.

Anna is also CCHA’s Strategic Safeguarding and Domestic abuse lead and jointly leads the Flood Response Team.

She is passionate about ensuring that CCHA’s residents can enjoy their homes within sustainable communities.

Anna has been with us since January 2017, initially in post as Lettings and Neighbourhoods Manager, before being promoted to Head of Housing in November 2019. Anna has worked in social housing for over 20 years, her whole career, other than having taken a year out to set up a church coffee shop. She has worked in Scotland, Manchester, London and Hertfordshire before returning closer to home in Cumbria.

David is responsible for our new housing programme, ensuring we have a land supply, designers and contractors in place to deliver 600 new homes across Cumbria and the North East of England.

He is also responsible for ensuring CCHA is compliant with the Homes England Capital Funding Guide. David is the member of our Senior Leadership Team with specific responsibility for equality, diversity and inclusion and for complaints. 

He is passionate about ensuring CCHA delivers high quality homes and maintains its reputation for delivering excellent services, with care and compassion, making sure the services we deliver are meeting the needs of our residents, and the communities we serve. David understands that customer engagement and feedback is key to this, using feedback and information from our residents and stakeholders to learn how we can continually improve the services we deliver, for their benefit.

David has been our Head of Development since 2018, and has worked in multiple housing roles since he was an apprentice.

David is responsible for our reactive maintenance, planned investment work and property compliance.

He is a member of our Senior Leadership Team. The main area of his role is to ensure that our properties are safe for our residents and are maintained to meet the government’s Decent Homes targets.

David has been our Head of Property Services since 2019, and has worked in housing for over 15 years, working with numerous housing providers across the north of England.

Paul is a member of our Senior Leadership Team and is responsible for digital transformation including portfolio, programme, and project delivery. Paul is also responsible for business analysis, process improvement, business intelligence, information technology, procurement and data protection.

Paul is passionate about change and improvement, delivering positive customer and colleague experiences, efficient and effective services for residents, and achieving measurable value for money outcomes.

Paul has been our Head of Business Improvement since late 2020 and has worked in a range of sectors encompassing both private and public. Paul has over 10 years’ experience in the housing sector.

Adam has responsibility for our Customer Services and Customer Experience Teams.

He is our senior lead accountable for complaint handling in line with the Housing Ombudsman Complaint Handling Code. It is his responsibility to assess any themes or trends from complaints, to identify potential systemic issues, serious risks, or policies and procedures that need revision.

In leading our Customer Service Team his priority is to ensure people receive the highest levels of customer service and through the Customer Experience Teams he ensures our resident’s and their voice is heard in shaping and improving CCHA’s services.

Adam has held lead roles in housing for 15 years and previously had similar roles in the policing and utility sectors.

As Head of People and a member of CCHA's Senior Leadership Team, Clive is proud to lead our HR team in shaping a dynamic and people-focused culture. We know that engaged and supported colleagues are the key to delivering excellent services, high customer satisfaction, and a thriving workplace.

Clive is passionate about staff engagement and authentic leadership - creating an environment where people feel inspired, committed to CCHA’s success, and proud to be part of our journey. HR plays a vital role in fostering this culture, ensuring that every colleague feels heard, respected, and able to grow within the organisation.

Joining CCHA in January 2025, Clive brings over 25 years of experience in HR across multiple sectors. Clive’s very first role in HR was also in the housing sector, and more recently, he served as Director of People at the National Housing Federation. Clive is delighted to see his career come full circle, returning to a sector that truly makes a difference in people’s lives.

Clive is looking forward to working with our colleagues to continue building a workplace that attracts, supports, and retains top talent - when our people thrive, so does CCHA.

Mark is responsible for our direct maintenance team, Castles & Coasts Services (CCS), and is a member of our Senior Leadership Team.

He is passionate about delivering excellent customer focused services to meet the needs of our residents and our communities, engaging with customers and using feedback to learn and continually improve the services CCS deliver.

Mark joined CCHA in April 2024, and has worked in housing and maintenance for over 27 years. He has in this time worked for the Environment Agency and HMRC but has been drawn back to housing because of his passion to make a difference.