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About us

Castles & Coasts Housing Association (CCHA) was created in July 2017 as a result of merging Two Castles (TCHA) and Derwent and Solway (D&S) Housing Associations. We employ around 260 staff, and own and manage more than 7,000 properties in rural and urban communities across the North of England, with around 75% located in Cumbria.

In this section you will find out more about who we are, what we do, our team, how you can join our team, how you can get involved and our commitment to you.

Our Values

Our values and the behaviours that matter to us.

Ownership

 

  • We take ownership and are focused on resolution - doing what we say we are going to do, when we say we are going to do it.
  • When things go wrong, we apologise, resolve issues quickly and learn from these issues, to prevent them happening again.
  • We take responsibility for our actions and decisions at all times.
  • We listen to our staff, support their learning and development, and work as one team.

Ambition

 

  • We listen to each other and our residents and use feedback to continually learn and improve.
  • We are accountable to residents, working in partnership with them, to ensure our residents’ voice and safety is at the heart of everything we do.
  • We are ambitious; delivering innovative, high quality, choice driven services in a way that we would expect to receive them ourselves.
  • We are committed to the communities we serve, working collaboratively in partnership to make these communities great places to live.

 

 

Respect

 

  • We treat each other and our residents the way we expect to be treated ourselves and we try to put ourselves in the shoes of others - with respect, openness, honesty, transparency, and empathy at all times.
  • We are inclusive, we respect others and we celebrate diversity.
  • We are a supportive and caring organisation, supportive of each other and our residents.
  • We collaborate effectively for the benefit of our residents, working in partnership with them.

Residents' Charter

Our Residents' Charter sets out our service commitments to residents. It combines our previous Customer Service Standards with our adoption of the National Housing Federation's 'Together with Tenants' initiative, which aims to strengthen the relationship between residents and housing associations.

Download our Residents' Charter Download our Service Standards

Our Team

Meet the team

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Join the Team

Click below for our current job vacancies

Work for Castles & Coasts

Equality, Diversity & Inclusion

We understand how valuing our diversity policy can improve our ability to deliver better services.

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Your Privacy

Castles & Coasts Housing Association (CCHA) is committed to ensuring your privacy is protected. 

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Library

Important and useful documents

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Customer Involvement & Feedback

Provide us with general feedback or suggestions.

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