Office Opening Times Change for 2020

Please note from January 2020, we’re planning to open our receptions from 10am for one Wednesday each month, as follows:

  • First Wednesday in each month – Arcadia House, Newcastle
  • Second Wednesday in each month – Castle Street, Carlisle
  • Third Wednesday in each month – Stoneleigh, Workington

In each case, this will be for Customer Services Team training. If this change causes any problems for you, please contact Pamela Armstrong, Customer Services Manager, on 0800 085 1171.

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Our Offices

Our offices are open 8.45am - 5.00pm Monday to Friday where our Customer Services Team are available to assist you.

3 Castle Street, Carlisle, Cumbria, CA3 8SY

Arcadia House, Balliol Business Park, Newcastle Upon Tyne, NE12 8EW

Stoneleigh, Park End Road, Workington, Cumbria. CA14 4DN

Emergency Contact

Please report any emergency repairs by phone and not by email!

Castles & Coasts Housing Association provides an emergency call out service which deals with emergency repairs outside normal working hours.

Emergency Call Contact Details use our 0800 085 1171 (free from landlines) and select the option for out of hours (option 1).  This will redirect you to our emergency out of hours service

Alternative numbers are also available using the direct out of hours number 0151 343 2978 

Emergency and Out Of Hours Repairs must not be put through our online Repairs Reporting Service.

Registered Office

Castles & Coasts Housing Association Ltd

3 Paternoster Row
T: 01228 541161
F: 01228 549880