Contacting Castles & Coasts during the Covid-19 (Coronavirus) outbreak

CCHA is following advice from the Government in relation to COVID-19 (Coronavirus) and we have temporarily closed our offices.

Due to the restrictions, CCHA is unable to respond to letters within the timeframes of our normal service standards.  To access our services, we recommend using one of the below options.

Please note, our Customer Services Team is available to contact by phone, 0800 085 1171, between 9am and 5pm.

Get in Touch

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Customer Feedback

Your feedback is extremely important to us, please visit our Customer Feedback page if you would like to provide us with some.

Emergency Contact

Please report any emergency repairs by phone and not by email!

Castles & Coasts Housing Association provides an emergency call out service which deals with emergency repairs outside normal working hours.

Emergency Call Contact Details use our 0800 085 1171 (free from landlines) and select the option for out of hours (option 1).  This will redirect you to our emergency out of hours service

Alternative numbers are also available using the direct out of hours number 0151 343 2978 

Emergency and Out Of Hours Repairs must not be put through our online Repairs Reporting Service.

Registered Office

Castles & Coasts Housing Association Ltd

3 Paternoster Row
Carlisle
Cumbria
CA3 8TT
T: 01228 541161
F: 01228 549880
E: cs@castlesandcoasts.co.uk

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