Manage your tenancy
As part of our commitments to equality, diversity and inclusion (ED&I) and ensuring we deliver excellent services to residents, we aim to make sure we’re meeting their individual communication and other needs. To help us achieve this, we’ll be carrying out a survey of residents during 2024.
This means that next year, we will be contacting our residents to check that we have their preferred method of communication stored. We’ll also ask a series of questions to make sure we are aware of any communications or other needs they, or anyone else in their home, might have.
In readiness for this, we’ll be phoning some residents over the coming weeks to check that our records are up to date, where we’ve got gaps in contact information such as email addresses or mobile/landline numbers.
We are open for face to face customer enquiries at our Carlisle office (5 Paternoster Row) and our Workington office (Stoneleigh) on Tuesdays and Thursdays between 10am and 2pm.
Outside of these hours, our Customer Services Team is available to contact by phone Monday to Friday, 0800 085 1171, between 9am and 5pm.
Your feedback is extremely important to us, please visit our Customer Feedback page if you would like to provide us with some.
Castles & Coasts Housing Association provides an emergency call out service to deal with emergency repairs outside of normal working hours.
Give us a call
Customers should call us on 0800 085 1171 for emergency and out of hours repairs. Please do not report an emergency / out of hours repair using the online repairs reporting service.