Contacting Castles & Coasts

We are open for face to face customer enquiries at our Carlisle office (5 Paternoster Row) and our Workington office (Stoneleigh) on Tuesdays and Thursdays between 10am and 2pm.

Outside of these hours, our Customer Services Team is available to contact by phone Monday to Friday, 0800 085 1171, between 9am and 5pm.


Get in Touch

Please note, if your enquiry relates to a new or existing anti-social behaviour (ASB) issue, we have a separate form for you to complete, here

If you would like to provide us with a document or photo, please attach here.

For more information about how we use your personal data please read our Privacy Policy.

Customer Feedback

Your feedback is extremely important to us, please visit our Customer Feedback page if you would like to provide us with some.

Emergency Contact

Castles & Coasts Housing Association provides an emergency call out service to deal with emergency repairs outside of normal working hours.

Give us a call

Customers should call us on 0800 085 1171 for emergency and out of hours repairs. Please do not report an emergency / out of hours repair using the online repairs reporting service.

Registered Office

Castles & Coasts Housing Association Ltd

5 Paternoster Row
T: 0800 085 1171

Unacceptable Behaviour & Unreasonable Demands Policy

Castles & Coasts Housing Association (CCHA) is committed to providing our customers with excellent standards of service, in a polite and respectful way, in line with our service commitments. Our staff are expected to demonstrate our Corporate Values, at all times, when delivering services to customers.

In return, we have an expectation that our customers will behave appropriately towards our staff, that staff will not be subjected to unacceptable behaviour in the course of their work and that individual customers will not take up a disproportionate amount of our resources (including time). This policy sets out the behaviour that we define as resource intensive, unacceptable and unreasonable, and the process we will follow to challenge and manage such behaviour from customers.


Request a callback

if you would like a member of the team to call you back please provide your details below. We aim to call you back as soon as possible, during our opening hours which are Monday-Friday 9am-5pm