Manage your tenancy
Please note from January 2020, we’re planning to open our receptions from 10am for one Wednesday each month, as follows:
In each case, this will be for Customer Services Team training. If this change causes any problems for you, please contact Pamela Armstrong, Customer Services Manager, on 0800 085 1171.
Your feedback is extremely important to us, please visit our Customer Feedback page if you would like to provide us with some.
Our offices are open 8.45am - 5.00pm Monday to Friday where our Customer Services Team are available to assist you.
Please report any emergency repairs by phone and not by email!
Castles & Coasts Housing Association provides an emergency call out service which deals with emergency repairs outside normal working hours.
Emergency Call Contact Details use our 0800 085 1171 (free from landlines) and select the option for out of hours (option 1). This will redirect you to our emergency out of hours service
Alternative numbers are also available using the direct out of hours number 0151 343 2978
Emergency and Out Of Hours Repairs must not be put through our online Repairs Reporting Service.