Customer details: helping us to help you

As part of our commitments to equality, diversity and inclusion (ED&I) and ensuring we deliver excellent services to residents, we aim to make sure we’re meeting their individual communication and other needs. To help us achieve this, we’ll be carrying out a survey of residents during 2024.

This means that next year, we will be contacting our residents to check that we have their preferred method of communication stored. We’ll also ask a series of questions to make sure we are aware of any communications or other needs they, or anyone else in their home, might have.

In readiness for this, we’ll be phoning some residents over the coming weeks to check that our records are up to date, where we’ve got gaps in contact information such as email addresses or mobile/landline numbers.

Click here for the full details.

Contacting Castles & Coasts

We are open for face to face customer enquiries at our Carlisle office (5 Paternoster Row) and our Workington office (Stoneleigh) on Tuesdays and Thursdays between 10am and 2pm.

Outside of these hours, our Customer Services Team is available to contact by phone Monday to Friday, 0800 085 1171, between 9am and 5pm.


Get in Touch

Please note, if your enquiry relates to a new or existing anti-social behaviour (ASB) issue, we have a separate form for you to complete, here

If you would like to provide us with a document or photo, please attach here.

For more information about how we use your personal data please read our Privacy Policy.

Customer Feedback

Your feedback is extremely important to us, please visit our Customer Feedback page if you would like to provide us with some.

Emergency Contact

Castles & Coasts Housing Association provides an emergency call out service to deal with emergency repairs outside of normal working hours.

Give us a call

Customers should call us on 0800 085 1171 for emergency and out of hours repairs. Please do not report an emergency / out of hours repair using the online repairs reporting service.

Registered Office

Castles & Coasts Housing Association Ltd

5 Paternoster Row
T: 0800 085 1171


Request a callback

if you would like a member of the team to call you back please provide your details below. We aim to call you back as soon as possible, during our opening hours which are Monday-Friday 9am-5pm