Contact

Customer details: helping us to help you

As part of our commitments to equality, diversity and inclusion (ED&I) and ensuring we deliver excellent services to residents, we aim to make sure we’re meeting their individual communication and other needs. To help us achieve this, we’ll be carrying out a survey of residents during 2024.

This means that next year, we will be contacting our residents to check that we have their preferred method of communication stored. We’ll also ask a series of questions to make sure we are aware of any communications or other needs they, or anyone else in their home, might have.

In readiness for this, we’ll be phoning some residents over the coming weeks to check that our records are up to date, where we’ve got gaps in contact information such as email addresses or mobile/landline numbers.

Click here for the full details.