Contacting Castles & Coasts

We are now open for face to face customer enquiries at our Carlisle Office (5 Paternoster Row) on Tuesdays and Thursdays between 10am and 2pm.

Outside of these hours, our Customer Services Team is available to contact by phone Monday to Friday, 0800 085 1171, between 9am and 5pm.

Our offices at Workington & Newcastle will also be opening to residents soon.

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Emergency Contact

Castles & Coasts Housing Association provides an emergency call out service which deals with emergency repairs outside normal working hours.


Call 0800 085 1171 (free from landlines).  Outside of normal working hours this number will be redirected to our emergency out of hours service.

Alternative numbers are also available using the direct out of hours number 0141 341 2072 

Emergency and Out Of Hours Repairs must not be reported through our online Repairs Reporting Service.

Registered Office

Castles & Coasts Housing Association Ltd

3 Paternoster Row
T: 0800 085 1171