Anti-Social Behaviour (ASB)
If you need to report ASB, please use our ASB Complaint Referral Form.
The UK government definition of ASB is:
(a) conduct that has caused, or is likely to cause, harassment, alarm or distress to any person,
(b) conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises,
(c) conduct capable of causing housing-related nuisance or annoyance to any person.
Examples of ASB include, but are not limited to;
Violence or threats of violence
Hate crime and harassment
Possession, selling or cultivating illegal drugs
Damage to property
Nuisance from vehicles
Criminal activity at a CCHA property
We believe everybody has a right to enjoy their home and to live safely and peacefully. We are committed to working with communities to tackle ASB and neighbour nuisance.
Further advice about ASB is available from the Government, which can be found by clicking on the button below.
Safeguarding is a term used to refer to the act of protecting children, adults and any vulnerable person at risk from abuse or neglect. We must bear in mind that we must protect from harm or damage with an appropriate measure. Safeguarding refers to both children and adults.
Safeguarding children is defined in working together to safeguard children as:
protecting children from maltreatment
preventing impairment of children’s health or development
ensuring that children are growing up in circumstances consistent with the provision of safe and effective care
taking action to enable all children to have the best outcome
A vulnerable adult is taken from the Department of Health guidance ‘No Secrets’ issued in 2000. A vulnerable adult is any person aged 18 or above:
‘Who is, or may be in need of Community Care Services by reason of mental or other disability, age or illness; and is or may be unable to take care of him or herself, or unable to protect him or herself from significant harm or exploitation.’
An abuse is a violation of an individual’s human and civil rights by any other person or persons. Abuse includes physical, sexual, psychological and financial abuse, material neglect and acts of omission, and institutional and discriminatory abuse.
If you are experiencing any ASB in your home or local neighbourhood please report the problem to us as soon as possible using the following methods:
Call the emergency services on 999 if you, or anyone in your neighbourhood, is in immediate danger
If it’s a non-emergency, report to the police by calling 101
Complete our ASB referral form by clicking the 'Report a new ASB complaint' button below
Your completed form will be received by our ASB Hub for acknowledgement within one working day. The Anti-Social Behaviour Assistant will respond to you within five working days to ask some further questions surrounding your complaint. You'll be allocated a named Lettings and Neighbourhoods Officer, who will discuss with you how the investigation will be carried out to progress the complaint. This may involve you keeping a record/diary, though there are many ways to record a diary depending on which way will suit your needs. We aim to resolve ASB cases quickly, but they can be complex and sometimes mean a lengthy process. This means it's difficult to give specific timescales for dealing with cases, though we'll update you regularly.
We know that, where left unchecked, anti-social behaviour (ASB) can have an overwhelming impact on its victims and, in some cases, on the wider community.
The Anti-Social Behaviour, Crime and Policing Act 2014 brought in measures designed to give victims and communities a say in the way that ASB complaints are dealt with.
This includes the ASB case review, which used to be known as the ‘community trigger’. It gives victims of persistent ASB reported to any of the main responsible agencies (such as the local council, police, a housing provider) the right to request a multi-agency case review where a local threshold is met.
Agencies, including local authorities, the police, local health teams and registered providers of social housing have a duty to carry out a case review when someone requests one and their case meets a locally defined threshold.
Each area chooses a lead agency to manage the process. This is usually the council or police.
To raise an ASB case review, please either contact your local authority directly or contact us and we can confirm the contact details and / or make a referral on your behalf so the local authority can confirm if your case meets their threshold.
To find out more, please visit