Report a Repair

We aim to provide an excellent repairs service to our residents. We comply with our legal obligations and the tenancy agreements that we hold with our residents.

Information on our commitment to repairs is covered in our Residents' Charter

Where damage or neglect has occurred, and this has led us to carry out a repair, we will charge the resident for this repair to be carried out.  This is known as a rechargeable repair.  Further information about this type of repair can be found in our Rechargeable Repairs Policy.

Emergency Repairs

Emergencies are problems that present immediate risks to your safety, security or health.  For example loss of heating or flooding.  To report an emergency repair call us immediately on 0800 085 1171

We also provide an emergency call out service to deal with emergency repairs outside of normal working hours. Customers should still use our 0800 085 1171 number for emergency repairs out of hours. 

The following would be classed as emergency repair items:

  • Total loss of electric power (not a general failure, speak to neighbours and check with your utility company)
  • Total loss of water supply (not a general failure, speak to neighbours and check with your utility company)
  • No heating and hot water (between 1st October – 31st March. Please ensure that there is credit on meters if applicable)
  • Doors or ground floor windows that aren’t secure
  • A leak that cannot be contained or causes a risk of electric shock
  • Toilet not flushing (when there is no other toilet, please use a bucket of water to flush, if possible)
  • Partial loss of power, but only when it is a danger to health and safety (affecting essential equipment such as a stair lift or a nebuliser)
  • Locked out or lost keys (may be chargeable)
  • Smoke and/or carbon monoxide alarms (continuous noise)
  • Fire, flood or explosion damage
  • Emergency call system inoperative
  • Lift failure
  • Any requests for an emergency repair that is not a genuine emergency or is required as a result of accidental or deliberate damage may be chargeable.  If safe to do so, you must remain in the property to provide access for the Contractor.

If you smell gas, contact the National Grid Emergency Service on 0800 111 999 and follow their guidance.

Non-emergency Repairs

Non-emergency repairs are things you can reasonably live with for a short time without immediate risk to your safety or health, for example, an internal door repair or plastering.

Please report non-emergency repairs using the Residents' Portal by clicking the button below.

We recommend using the Residents' Portal to manage your CCHA account, including the reporting of repairs.

However, if you don't currently use our Residents' Portal or you are reporting a repair for a friend or relative, you can log a repair by clicking on the button below.