Where damage or neglect has occurred, and this has led us to carry out a repair, we will charge the resident for this repair to be carried out. This is known as a rechargeable repair. Further information about this type of repair can be found in our Rechargeable Repairs Policy.
Any requests for an emergency repair that is not a genuine emergency or is required as a result of accidental or deliberate damage may be chargeable. If safe to do so, you must remain in the property to provide access for the Contractor.