We aim to provide an excellent repairs service to our residents. We comply with our legal obligations and the tenancy agreements that we hold with our residents.
Information on our commitment to repairs is covered in our Residents' Charter.
Where damage or neglect has occurred, and this has led us to carry out a repair, we will charge the resident for this repair to be carried out. This is known as a rechargeable repair. Further information about this type of repair can be found in our Rechargeable Repairs Policy.
Emergencies are problems that present immediate risks to your safety, security or health. For example loss of heating or flooding. To report an emergency repair call us immediately on 0800 085 1171.
We also provide an emergency call out service to deal with emergency repairs outside of normal working hours. Customers should still use our 0800 085 1171 number for emergency repairs out of hours.
Any requests for an emergency repair that is not a genuine emergency or is required as a result of accidental or deliberate damage may be chargeable. If safe to do so, you must remain in the property to provide access for the Contractor.
If you smell gas, contact the National Grid Emergency Service on 0800 111 999 and follow their guidance.
Non-emergency repairs
Non-emergency repairs are things you can reasonably live with for a short time without immediate risk to your safety or health, for example, an internal door repair or plastering.
Please report non-emergency repairs using the Residents' Portal by clicking the button below.
We recommend using the Residents' Portal to manage your CCHA account, including the reporting of repairs.
However, if you don't currently use our Residents' Portal or you are reporting a repair for a friend or relative, you can log a repair by clicking on the button below.