Our repairs service during the COVID-19 (Coronavirus) pandemic
During the current COVID-19 (Coronavirus) pandemic. Castles & Coasts Housing Association (CCHA) is following Government guidance. As a result, we have had to make temporary amendments to some of the services we offer. We would like to assure you that the health and safety of our residents, colleagues and partners is our upmost priority and that we are prioritising critical services, which keep our residents and their homes safe.
In the interim we are suspending non-emergency repairs and will be carrying out emergency repairs only. Please be assured that CCHA will reconvene non-emergency repairs, as soon as we are able to do so.
In order to support us to continue delivering these critical services, we ask that, if we carry out an emergency repair, or gas service to your home, you respect social distancing guidance and we will do the same. This means, staying at a distance of at least 2 metres (6 foot) from our contractors and letting us know if you, or a member of your household, are displaying any of the symptoms below:
A new and continuous cough
A high temperature, or you feel as though you may have a fever
Or, a member of your household has been in contact with someone who has been diagnosed with COVID-19 in the last 14 days
For a comprehensive break down of emergency repairs, please see the list below.
To report an emergency repair, please call us on 0800 085 1171.
Emergencies are problems that present immediate risks to your safety, security or health. For example loss of heating or flooding. To report an emergency repair call us immediately on 0800 085 1171.
Any requests for an emergency repair that is not a genuine emergency, or is required as a result of accidental or deliberate damage may be chargeable. If safe to do so, you must remain in the property to provide access for the Contractor.