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Paying Rent, Service Charges or Other Items

Payment Methods

To discuss your rent account you can call Castles & Coasts on 0800 085 1171, between the hours of 9:00am and 5:00pm, Monday to Friday

You can view your rent account online.  You can make payments at any time, day or night, using your debit card by signing up to our Residents‘ Portal. To register for an account all you need is your ‘Tenancy Reference’ number. You can find this reference on any letter you have received from CCHA.

There are a number of different payment methods available to Castles & Coasts residents, these are detailed below.

Remember, your rent should always be paid in advance.

Direct Debit

You can set up a Direct Debit (DD) to avoid missing your payments: 

  • You can request a new DD online via our Residents’ Portal. All you need to do is input your own bank details and preferred payment dates. We will then review the request before it’s approved and finalised. You will still get written confirmation of your payment schedules in advance from allpay. Click here for full details and a step-by-step guide. 
  • You can also contact our Customer Services Team on 0800 085 1171, and our team will be happy to help you set up a DD.

Just quote your ‘Tenancy Reference’.

Our bank details are:

Account No: 90866105

Sort Code: 20-18-62

Logo

You can make payments at any time, day or night, using your debit card, by signing up to our Residents' Portal. Click here to register now and enjoy the benefits of using the Castles & Coasts online Residents‘ Portal.

You can make a payment over the phone by contacting a member of our Customer Services Team on 0800 085 1171 who will be happy to take payment using your debit card over the phone.

AllPay customers can continue making payments using your current methods of AllPay payment.

These include over the phone, online, via direct debit, and payments at shops and locations that process Allpay payment cards.

You can use your Allpay swipe card at any location which displays the PayPoint logo or any Post Office.

Important Information on Payments

Important Information on Payments

If you fail to keep up with rent payments, your account will fall into arrears. At this point, the Association will contact you to advise you of the outstanding balance and to request payment.

At this stage you will be asked to complete an income and expenditure exercise. If you’d prefer to do this at home, you can complete the information online via IE Hub: https://iehub.co.uk/. Once you have completed the online form you can share it directly with us.

If you fail to respond, or fail to keep, to agreements to repay the debt in a reasonable time, legal proceedings will be started. These legal proceedings could ultimately result in the loss of your home.

If you are in financial difficulties, it is important that you let us know as quickly as possible so that we can help you work out a way to pay. If this applies to you, please contact Castles & Coasts as soon as possible.

To speak to the Income Team about arrears, or discuss how you pay your rent, please use the following telephone number 0800 085 1171 (free from landlines and mobiles).

Advice

You can also get free, impartial and confidential advice about getting a bank account, debt, budgeting, managing money, work, redundancy and benefits from:

 

* formerly the Money & Pensions Service

 

For further advice, please visit the Money Advice section of our website.

Money Advice