In April, we let residents know that we would be contacting you to ask you to complete a survey. We’re doing this to make sure we are aware of any communication or other needs you might have, so that we can deliver our services in a way that meets your individual needs. We are now starting phase two, and contacting the residents that haven’t already responded. We have appointed a specialist research agency to contact those residents over the next few weeks to ask them to complete the survey by telephone.
Please click here to read more about phase two of the survey, including links to a Q&A, and don't hesitate to contact us using the methods below if you still have any queries.
A new and improved way to collect TSMs
We are the way we collect Tenant Satisfaction Measures (TSMs) by appointing a specialist research agency to contact a number of residents over the next few months to independently gather the data. Each of those residents will be contacted by us via text message or email before they are due to receive their call from the agency, and we will share the name of the agency in that message so that residents know the call is genuine.
Please click here for the full details.