Privacy

Privacy notice

Castles & Coasts Housing Association Ltd is committed to ensuring that your privacy is protected. 

The policy below describes how Castles & Coasts Housing Association aims to repay the trust you have shown by sharing your personal data with us.

This privacy policy covers Castles & Coasts Housing Association's requirements under the Data Protection Act DPA (2018) and the General Data Protection Regulation GDPR (2016) and all future legal acts.

Underneath the privacy notice, you will find information about cookies. 

Cookies

We want to make the services we provide, easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing a small amount of information on your device, for example your computer or mobile phone. These include small files known as "cookies".

These pieces of information are used to improve services for you through, for example:

• Recognising that you may already have provided a username and password so that you do not need to keep entering these into every web page when requested
• Measuring how many people are using our services so they can be improved

How to control cookies

If the cookie banner is visible on the webpage, you can choose whether to set your browser to accept or reject cookies. Just remember that choosing not to accept cookies may affect your experience on our website. Changing the settings depends on the browser you use. The main browser types are listed below:
 
Google Chrome

From the Chrome menu in the top right corner of the browser, select Settings.
At the bottom of the page, click "Advanced".
Under Privacy and security, select "Content settings".
To manage cookie settings, select "Cookies".
To view or remove individual cookies, click "See all cookies and site data" and hover the mouse over the entry. Select the dustbin icon that appears next to the cookie to remove it.
To delete all cookies, click "Remove All".

Internet Explorer 11.0

Choose Tools and then Internet options
Click the Privacy tab
Move the slider to choose your preferred settings.

Internet Explorer 10.0

Choose Tools and then Internet options
Click the Privacy tab
Move the slider to choose your preferred settings.

Data Subject Access Request

The right of access, more commonly known as subject access, gives individuals the right to obtain a copy of their personal data, as well as other supplementary information. If you would like to request a copy of the date we hold about you, please click here to fill in our Data Subject Access Request form. You will then be able to fill in the details and email it to us. For a printed copy, please call our Customer Services Team on 0800 085 1171.