The following would be classed as emergency repair items:
- Total loss of electric power (not a general failure, speak to neighbours and check with your utility company)
- Total loss of water supply (not a general failure, speak to neighbours and check with your utility company)
- No heating and hot water (between 1st October – 31st March. Please ensure that there is credit on meters if applicable)
- Doors or ground floor windows that aren’t secure
- A leak that cannot be contained or causes a risk of electric shock
- Toilet not flushing (when there is no other toilet, please use a bucket of water to flush, if possible)
- Partial loss of power, but only when it is a danger to health and safety (affecting essential equipment such as a stair lift or a nebuliser)
- Locked out or lost keys (may be chargeable)
- Smoke and/or carbon monoxide alarms (continuous noise)
- Fire, flood or explosion damage
- Emergency call system inoperative
- Lift failure
- Any requests for an emergency repair that is not a genuine emergency or is required as a result of accidental or deliberate damage may be chargeable. If safe to do so, you must remain in the property to provide access for the Contractor.