Residents' Charter

Residents' Charter

Our Residents' Charter sets out our service commitments to residents. It combines our previous Customer Service Standards with our adoption of the National Housing Federation's 'Together with Tenants' initiative, which aims to strengthen the relationship between residents and housing associations.

The Residents' Charter has been developed in partnership with CCHA residents. Each year, our Residents' Scrutiny Panel will measure how we are performing against the commitments within the charter. The results of this annual review will then be published to all residents.