We’re delighted to be launching a new way for residents to create Direct Debits (DDs).
Currently, the only way a resident can set up a DD is over the phone with a Castles & Coasts Housing Association colleague.
We have fully tested a new solution which lets you request a new DD online via our Residents’ Portal. All you will need to do is input your own bank details and preferred payment dates. We will then review the request before it’s approved and finalised. You will still get written confirmation of your payment schedules in advance from allpay.
Don’t have a Residents’ Portal account?
No problem! Just click here to register, if you would like to be able to create your own DDs, as well as take advantage of the other features of the portal.
Step-by-step guide
We’ve put together the step-by-step guide below to show you what to expect when you set this up, and if you prefer, you will still be able to call us to arrange this by telephone.
If you have any queries at all about setting up your DD, please call our Income team on 0800 085 1171 and they’ll be happy to help.
