We're overseen by a Board and led by a senior leadership team. This page explains who is responsible for making decisions, how we're governed and the standards we work to.
Senior Leadership team
Find out who is responsible for the day-to-day leadership of Castles & Coasts and the role each senior leader plays in delivering services for residents.
Board Members
Our Board provides strategic oversight and ensures Castles & Coasts is well governed. Board member declarations of interest outside of Castles & Coasts is available on request by emailing leona.beresford@castlesandcoasts.co.uk.
How our teams are organised
See how Castles & Coasts is structured and how teams work together to deliver services and support residents.
Find out more about our teams.
How we are governed
Our governance arrangements explain how Castles & Coasts is managed and overseen. This includes information about the role of our Board and committees, how decisions are made, the responsibilities of different groups, and the rules they follow when carrying out their duties.
Board and committee structure
Our Board is responsible for setting the strategic direction of Castles & Coasts and ensuring the organisation is well managed. The Board is supported by committees that focus on specific areas such as finance, audit, risk and customer services.
This diagram shows how our Board and committees are structured and how they oversee our work on behalf of residents.
Terms of Reference
The Board and its Committees have specific responsibilities for overseeing different areas of Castles & Coasts' work. Terms of Reference set out what each group is responsible for, the decisions they can make, and how they support effective governance and accountability.
These documents explain:
- The role and responsibilities of the Board and Committees
- The areas they oversee and monitor
- The decisions they are authorised to make
- How they report, review performance and support good governance
Read our Terms of Reference:
Code of Governance
The Code of Governance sets out the standards Castles & Coasts follows to ensure good leadership, effective decision-making and accountability. It includes commitments to resident focus, openness, effective oversight, risk management and continuous improvement.
Read the Code of Governance
Read the Code of Governance
Checks and controls that help keep us accountable
Our Internal Controls and Assurance Statement explains how the Board oversees risk, performance and compliance at Castles & Coasts.
It sets out the checks, reviews and independent assessments that help ensure we deliver services effectively, protect our resources and meet our regulatory responsibilities.
View the Internal Controls and Assurance Statement
Code of conduct
Our Code of Conduct sets out the behaviours and standards expected of Board Members, colleagues and residents who are formally involved in governance, scrutiny or decision-making at Castles & Coasts.It explains how people should act with integrity, treat others fairly and with respect, take responsibility for their actions and work in the best interests of residents.
Competence and Conduct
Residents should be able to trust that the people delivering services have the right knowledge, skills, experience and behaviours to carry out their roles effectively.
Our resident-facing policy explains how we recruit, support and develop colleagues, set expectations for professional conduct, review performance and respond when standards are not met. It also explains how we seek assurance that contractors and service providers working on our behalf meet appropriate standards.