Tenant Satisfaction Measures (TSMs)
Tenant Satisfaction Measures (TSMs) are a set of measures used across the social housing sector to understand how residents feel about the services they receive. They cover areas such as repairs, communication, neighbourhood management and overall satisfaction.
View our Tenant Satisfaction Measures results
Repairs and maintenance performance
Providing safe, well-maintained homes is one of our top priorities. We monitor our repairs and maintenance performance throughout the year to ensure we deliver a reliable service and meet the needs of residents.
We regularly collect and act on resident feedback to help improve our services and maintain high standards.
Anti-social behaviour performance
Experiencing ASB?
Everyone deserves to feel safe in their home and neighbourhood. If you're affected by anti-social behaviour, we're here to help.
Get in touch to report a problem, seek advice or discuss your concerns with our team.
We publish information about how we respond to anti-social behaviour, our performance against service standards and resident satisfaction levels.
View ASB performance information on page 24 of our latest resident voice report
View our TSM results relating to ASB
ASB awareness and resident communication
Community safety and partnership working
Creating safe, welcoming neighbourhoods is a shared responsibility. We work closely with local authorities, the police, support agencies and community organisations to tackle issues that affect residents and improve community wellbeing.
Through joint initiatives, awareness campaigns and partnership working, we help address anti-social behaviour, support vulnerable residents and respond to issues that matter most to our communities.
We also share updates with residents to demonstrate how we are working with others to make a positive difference across our neighbourhoods.
Read about partnership working in our latest resident voice report