We wish to provide our customers and applicants with an overview of the changes to the Cumbria Choice Policy and system that were introduced on the 27th of April 2022.
During a consultation with customers and our stakeholders in 2020, we were informed that our customers wanted an easy-to-understand policy and a simple system that would function on a mobile phone, tablet, or computer.
What are the changes?
Band A - Urgent need for housing
Band B - Statutory housing need to move
Band C - All other applications with an evidenced housing need
Do you need to do anything?
Please do not panic! You do not need to do anything. All changes when applied will occur automatically for you.
We are asking applicants to ensure that their application is up to date with the correct contact information, including your email address, and that applicants are aware of their log in details.