We're always looking for ways to improve the services we provide to our residents and communities.
That's why we've joined The Institute of Customer Service, the UK's professional body for customer service.
Membership gives us access to expert insight, research and best practice that will help us better understand what's important to our residents and continue improving the services we provide.
By listening to your feedback and understanding your experiences, we can continue to shape services around the needs of the people who live in our homes and communities.
Marie Hardeman, Executive Director of Customers and Communities said, "Providing safe, affordable homes and excellent services is at the heart of what we do.
“Creating a great customer experience is everyone's responsibility, and every role contributes to the service our residents receive.
“Joining The Institute of Customer Service gives us access to valuable insight, learning and benchmarking that will help us continue listening, learning and improving so we can deliver the best possible experience for our residents."